This feature was designed to allow Haulers to ask clarifying questions of the Client during the bidding process to ensure an accurate bid and to help avoid surprises. Example: “What is inside the bags,” or “Is there asbestos in that material?”
A Hauler can initiate a Chat with a Client both before a bid is placed and upon winning the job. Curb-It encourages Haulers to reach out to the client upon winning the job to thank them, introduce yourself, and provide any details about arrival time. This can increase your client ratings!
Tap on the Chat icon in the upper right-hand corner of the Hauler App to ask a question. Type your question in the Chat window.
This opens up a chat window allowing the hauler to ask a question
The Client will be notified of the Hauler question. The Client answer will appear below the Hauler question in the Chat window.
Once a bid has been accepted, either the Client or the Hauler can initiate a Chat with each other. A clear notification appears when a Chat is initiated.
Tap the Chat icon in the upper right-hand corner of the Hauler App to respond to a Client-initiated question.
Chat should be used in accordance with Curb-It standards. This means that during the bidding process, Haulers should not engage in the following:
- Discuss money or price in any way
- Argue or engage with other Haulers involved in the bidding process
- Ask for other service dates/times beyond what the Client has requested
- Employ hard sale techniques or pressure the Client in any way
- Asking a Client to cancel their bid
- Professional, courteous communication is expected
If you use Chat for these reasons, you risk being deactivated from the Curb-It platform as chats are monitored. If you have any questions about the Hauler policies, please contact support.