Keep interaction professional. Do not use slang or abrasive language including profanity
Being punctual is the pathway to a 5 star review. Frequent tardiness, canceling jobs or requests to reschedule leads to an investigation that could result in a termination of your account.
Communication is key, especially regarding time frames. If you cannot arrive at the time agreed upon:
Make yourself available, then ask the customer for THEIR best time frames for reschedule, DO NOT RESCHEDULE AT A TIME THAT WORKS FOR YOU.
Be sure to ask all appropriate questions during bidding process, you are required to fulfill the job on the agreed price.
Be sure to bring all the tools and supplies necessary to successfully complete job. If multiple trips are required, communicate that with the customer.
If you feel yourself becoming frustrated, contact support immediately to help remediate the situation.